Countries Of Delivery
We can deliver to every country in the world. However due to licence restrictions, we are unable to ship to USA, Canada, Australia & New Zealand,
For all other destinations simply select the country from the drop-down list and the shipping value will re-calculate, shipping is calculated by volumetric weight, we can ship up to 16kg in volumetric weight (usually around 30 items). If your order is over the volumetric weight limit, we reserve the right to increase the shipping charge before the despatch of the order. If your order exceeds the volumetric weight limit we will contact you prior to despatch and the additional shipping costs must be paid in full before the order can be despatched. Shipping rates may also be affected by changes in fuel prices and we reserve the right to increase shipping costs on any order to any destination, we would notify you in advance and any increases. These must be paid in full prior to the despatch of the order.
Placing your order – Made To Order Items
All of our dance costumes are made to order and take between 2 – 12 weeks to deliver. Approximate delivery times are shown on the individual product page and headline banners. Delivery times are as accurate as our current information but are subject to confirmation with our suppliers. We are sometimes able to improve stated delivery times, please contact us if you require faster delivery. Please provide us at the point of order your rehearsal and show/performance date, this will greatly help us in trying to deliver your order on time.
Once you have placed your order we will send you via e-mail, an order confirmation (usually within 48 hours of placing the order), you can at this point make any amendments you need and we will apply these to your order, please be aware making size changes may affect the price of your order. Your order will not be processed until we have received written confirmation via e-mail, that you are happy with all aspects of the order. If we have not received a written order confirmation (via e-mail) within 14 days of the order being placed, we will cancel the order on your behalf, and issue a refund for monies, we reserve the right to recover any administration costs incurred by ourselves, up to a maximum of 10% of the order value. Once we have received your written order confirmation, no further amendments can be made to the order. Your order will then be placed with our suppliers and we will be able to confirm your delivery date. We will keep you informed of your order progress as it goes through the manufacturing process.
All items are made to order, we, therefore, are unable to accept any returns or exchanges, this does not affect your statutory rights. Please check the appropriate size guide and sizing advice when placing your order. All of our brands have been manufacturing for many years and following their sizing advice is the most important thing to ensure you get the best possible fit.
Every effort is made to provide accurate colour shades on the site, but colour shades may vary from those shown. Our suppliers may from time to time make changes to fabrics used, we will wherever possible inform you of these fabric changes where we are made aware of them, prior to delivering your order.
All products are subject to availability, we will contact you as soon as is reasonably possible if we are unable to meet your required date, and wherever possible offer you a suitable alternative.
All products are made to order, we are unable to offer an exchange or refund on any items.
Refunds will only be given if an item develops a manufacturing fault, and can not be replaced, and only at the discretion of a Director. Refund of carriage costs to return items will be limited to our current rates and only given at the discretion of a Director.
Payment can be made using our published Debit or Credit cards, Paypal, Bank Account Transfer or Company cheques (personal cheques are not accepted). All orders must be paid for in full before they are processed through to manufacture.
Occasionally and at the discretion of a Director, we may offer customers to pay a 50% deposit, with the balance being due 10 days prior to goods shipping from our factory, in this instance goods shall remain the property of Show Costumes Ltd until payment is received in full. In the event of order cancellation due to non-payment of the balance of the order, deposits will not be refunded under any circumstances. If a 50% deposit is offered, then no current promotional discounts or special offers will be applied to the order.
Bulk Order – Additional Discounts
Order Value is £1500 – £2499 = 3%
Order Value is £2500 – £3499 = 5%
Order Value is £3500 – £4999 = 7.5%
Order Value is £5000+ = 10%
All price ranges are inclusive of V.A.T where applicable.
Force Majeure & Copyright
Show Costumes Ltd have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control.
All written, photographic and design content of the website www.show-costumes.com is the copyrighted property of Show Costumes Ltd or its suppliers and none of this content may be used without our permission. All content contained within this website is made available for your personal non-commercial use only and that you may only download such content for the purpose of using this website.
All data collected by Show Costumes Ltd will be kept securely by us. We will use data collected to keep you updated of the progress of your order and send you information relating to our site, products and services, via e-mail, text, post or telephone. You may at any time opt-out of any these services by informing us directly or following the instructions provided. We will never pass your details on, to any third party.