Countries Of Delivery
Due to licence restrictions we are unable to supply A Wish Come True products to USA, Canada, Australia & New Zealand,
For all other destinations simply select the country from the drop-down list (if the country doesn’t appear we are currently unable to ship to that country) the shipping value will re-calculate, shipping is calculated by volumetric weight, we can ship up to 16kg in volumetric weight (usually around 30 items). If your order is over the volumetric weight limit, we reserve the right to increase the shipping charge before the despatch of the order. If your order exceeds the volumetric weight limit we will contact you prior to despatch and the additional shipping costs must be paid in full before the order can be despatched. Shipping rates may also be affected by changes in fuel prices and we reserve the right to increase shipping costs on any order to any destination, we would notify you in advance and any increases. These must be paid in full prior to the despatch of the order.
Placing Your Order – Made To Order Items
All of our products are made to order and usually take between 3 – 16 weeks to deliver. Approximate delivery times are shown on the individual product page and headline banners. Delivery times are only ever estimated as per our current information, threy are subject to confirmation with our suppliers, and are subject to change at any time. We are sometimes able to improve stated delivery times, please contact us if you require faster delivery. Please provide us at the point of order your rehearsal and show/performance date, this will greatly help us in trying to deliver your order on time.
Once you have placed your order we will send you via e-mail, an order confirmation (usually within 48 hours of placing the order), you can at this point make any amendments you need and we will apply these to your order, please be aware making size changes may affect the price of your order. Your order will not be processed until we have received written confirmation via e-mail, that you are happy with all aspects of the order. After confirmation is received, all sales are final. If we have not received a written order confirmation (via e-mail) within 14 days of the order being placed, we will cancel the order on your behalf, and issue a refund for monies, we reserve the right to recover any administration costs incurred by ourselves, up to a maximum of 50% of the order value. Once we have received your written order confirmation, no further amendments can be made to the order. Your order will then be placed with our suppliers and we will give you an estimated shipping date. All shipping dates are estimated, shipping dates are subject to change at any time. We will endeavour to give you as much notice as possible of a change or delay in estimated shipping schedules. Any change or delay in estimated shipping times does not allow any changes or cancellation of the ordered goods.
All items are made to order, we, therefore, are unable to accept any returns, exchanges or give any credits. Please check the appropriate size guide and sizing advice when placing your order. All of our brands have been manufacturing for many years and following their sizing advice is the most important thing to ensure you get the best possible fit.
Every effort is made to provide accurate colour shades on the site, but colour shades may vary from those shown. Our suppliers may from time to time make changes to fabrics used, we will wherever possible inform you of these fabric changes where we are made aware of them, prior to delivering your order.
All products are subject to availability, we will contact you as soon as is reasonably possible if we are unable to meet your required date, and wherever possible offer you a suitable alternative. If a suitable alternative is not accepted we can at a Directors discretion offer a refund for the goods we are unable to supply, less an administration fee of up to 50% of the goods value.
Refund Policy
All products are made to order, we are unable to offer an exchange, refund or credit on any items.
Refunds will only be given if an item develops a manufacturing fault, and can not be replaced, and only at the discretion of a Director. Refund of carriage costs to return items will be limited to our current rates and only given at the discretion of a Director.
Payment
Payment can be made using our published Debit or Credit cards, Paypal (Up to £150.00) or Bank Account Transfer. All orders must be paid for in full before they are processed through to manufacture.
Occasionally and at the discretion of a Director, we may offer customers to pay a 50% deposit, with the balance being due 30 days prior to goods shipping from our factory, in this instance goods shall remain the property of Show Costumes Ltd until payment is received in full. In the event of order cancellation due to non-payment of the balance of the order, deposits will not be refunded under any circumstances. If a 50% deposit is applied to the order, then no current promotional discounts or special offers will be applied to the order.
Bulk Order – Additional Discounts
We can offer the following discounts to orders, bulk discounts are applied to single orders only and can not be applied across multiple orders placed at different times. Discounts will be calculated at checkout, or if placing your order by Telephone, Email or WhatsApp/Text will be applied to your order when entered on our systems. Please be aware discounts are not applicable to Shipping & Handling costs,
Order Value is £1500 – £2499 = 3%
Order Value is £2500 – £3499 = 5%
Order Value is £3500 – £4999 = 7.5%
Order Value is £5000+ = 10%
All price ranges are inclusive of V.A.T where applicable.
Force Majeure & Copyright
Show Costumes Ltd have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control.
All written, photographic and design content of the website www.show-costumes.com is the copyrighted property of Show Costumes Ltd or its suppliers and none of this content may be used without our permission. All content contained within this website is made available for your personal non-commercial use only and that you may only download such content for the purpose of using this website.
Acceptance Of Terms & Conditions And Policies
You acknowledge that you have read the all the Policies and Terms & Conditions, and by placing an order with Show Costumes Ltd (by any channel), agree to all its terms and conditions.